How to contact ANET about tourny points? - Guild Wars Forums

Braxton619 · Jun 19, 2009, 03:01 AM // 03:01

So I heard Regina said to contact ANET if we didn't receive our tourny points or whatever... where do we do this?

Do we just go to NcSoft's "Ask a Question" tab?

Both my accounts got no tournament points.

Kook~NBK~ · Jun 19, 2009, 03:04 AM // 03:04

Wait a day or two, they may show up yet. If they don't, then yeah, use the "ask a question" tab.

Braxton619 · Jun 19, 2009, 03:10 AM // 03:10

Do we got to submit two Ask a Question if we have 2 accounts?

or can we just submit 1 with both of our accounts

Helix Dreadlock · Jun 19, 2009, 03:22 AM // 03:22

I'd assume contact with 1 support ticket, implying x account and y account

FelixLives · Jun 19, 2009, 03:47 AM // 03:47

I would post 1 per account. The more they have stacked up in their support queue, the more of a problem the realize they've got on their hands.

3/5 accounts claim I didn't register. BAH!

-Felix

Seraphim Angel · Jun 19, 2009, 04:03 AM // 04:03

Wow glad to see I am not the only one with this issue Just checked on all my account and I got 0 pts total

I will give it a day or so see if they fix it. No sense in flooding them with emails about free gold

I trust they can get this resolved

Helix Dreadlock · Jun 19, 2009, 04:06 AM // 04:06

Quote:

Originally Posted by Seraphim Angel

Wow glad to see I am not the only one with this issue Just checked on all my account and I got 0 pts total

I will give it a day or so see if they fix it. No sense in flooding them with emails about free gold

I trust they can get this resolved

You do realize you're talking about a bug issue with ARENANET here? lol

johnny tutone · Jun 19, 2009, 04:10 AM // 04:10

ya.... i only got 5 points i didnt even think that was possible unless u tried like hard lol leave it to anet to make a bigmistake like this.. done get me wrong im grateful for my 1 zkey

Aussie Boy · Jun 19, 2009, 04:14 AM // 04:14

5 accounts No points just says go register at x house.
5 tickets coming your way soon Failnet.
Jk it's prolly a distribution bug or something.
I'll wait a few days and see before they get my tickets.
muwhahahahahahah

xxmadmassxx · Jun 19, 2009, 04:17 AM // 04:17

im 5/9

12chars

Braxton619 · Jun 19, 2009, 05:36 AM // 05:36

I have a question... I already sent my tickets to them. If they fix this in a day, will I have to respond to support?

The forth fly · Jun 19, 2009, 09:46 AM // 09:46

cool thought it was only me 2 accounts no points

Fallen SeraphiM · Jun 19, 2009, 11:21 AM // 11:21

whats cool about that?

btw,does anyone know how that contact mail should look like...? and do i have to send it from the mail adress on which is acc registered or that is not important?

SharonC · Jun 19, 2009, 05:00 PM // 17:00

Three accounts, 0 points for me. They all tell me to go register. This is the first time I have tried doing the tourney predictions. Don't know if I will try again or not if it is this buggy.

seraphite86 · Jun 20, 2009, 06:17 PM // 18:17

Quote:

Originally Posted by Leet Tankur

I have a question... I already sent my tickets to them. If they fix this in a day, will I have to respond to support?

I believe there is a button the allows you to close the support ticket. Otherwise just say "thank you" I guess.

Quote:

Originally Posted by Fallen SeraphiM

btw,does anyone know how that contact mail should look like...? and do i have to send it from the mail adress on which is acc registered or that is not important?

1. NCsoft Support ([email protected])
2. Yes, I think you do have to send all required information through email that the account is linked to.

Quote:

Originally Posted by SharonC

Three accounts, 0 points for me. They all tell me to go register. This is the first time I have tried doing the tourney predictions. Don't know if I will try again or not if it is this buggy.

Doooooooh it could be worse.

Jun 19, 2009, 03:01 AM // 03:01	#1
Braxton619 Desert Nomad Join Date: Jul 2008 Profession: A/W	How to contact ANET about tourny points? So I heard Regina said to contact ANET if we didn't receive our tourny points or whatever... where do we do this? Do we just go to NcSoft's "Ask a Question" tab? Both my accounts got no tournament points.

Jun 19, 2009, 03:04 AM // 03:04	#2
Kook~NBK~ Grotto Attendant Join Date: Mar 2005 Location: A little chalet outside Drok's Guild: Natural Born Killaz	Wait a day or two, they may show up yet. If they don't, then yeah, use the "ask a question" tab.

Jun 19, 2009, 03:10 AM // 03:10	#3
Braxton619 Desert Nomad Join Date: Jul 2008 Profession: A/W	Do we got to submit two Ask a Question if we have 2 accounts? or can we just submit 1 with both of our accounts

Jun 19, 2009, 03:22 AM // 03:22	#4
Helix Dreadlock Jungle Guide Join Date: Jan 2009 Location: Imperial Sanctum Guild: Legendary Drunken Masters [DUI] Profession: E/Me	I'd assume contact with 1 support ticket, implying x account and y account

Jun 19, 2009, 03:47 AM // 03:47	#5
FelixLives Ascalonian Squire Join Date: Jan 2008 Guild: Dogs of Warr Profession: E/A	I would post 1 per account. The more they have stacked up in their support queue, the more of a problem the realize they've got on their hands. 3/5 accounts claim I didn't register. BAH! -Felix

Jun 19, 2009, 04:03 AM // 04:03	#6
Seraphim Angel Frost Gate Guardian Join Date: Nov 2008 Guild: Sacred Knights of Orr [SKoO] Profession: P/	Wow glad to see I am not the only one with this issue Just checked on all my account and I got 0 pts total I will give it a day or so see if they fix it. No sense in flooding them with emails about free gold I trust they can get this resolved

Jun 19, 2009, 04:10 AM // 04:10	#8
johnny tutone Ascalonian Squire Join Date: Apr 2009 Location: california Guild: Remnant Of Juggernauts[ROJ Profession: A/	ya.... i only got 5 points i didnt even think that was possible unless u tried like hard lol leave it to anet to make a bigmistake like this.. done get me wrong im grateful for my 1 zkey

Jun 19, 2009, 04:14 AM // 04:14	#9
Aussie Boy Alcoholic Join Date: Mar 2007 Location: Australia Profession: W/	5 accounts No points just says go register at x house. 5 tickets coming your way soon Failnet. Jk it's prolly a distribution bug or something. I'll wait a few days and see before they get my tickets. muwhahahahahahah

Jun 19, 2009, 04:17 AM // 04:17	#10
xxmadmassxx Frost Gate Guardian Join Date: Jun 2007 Profession: W/	im 5/9 12chars

Jun 19, 2009, 05:36 AM // 05:36	#11
Braxton619 Desert Nomad Join Date: Jul 2008 Profession: A/W	I have a question... I already sent my tickets to them. If they fix this in a day, will I have to respond to support?

Jun 19, 2009, 09:46 AM // 09:46	#12
The forth fly Krytan Explorer Join Date: May 2008 Location: england Profession: Mo/	cool thought it was only me 2 accounts no points

Jun 19, 2009, 11:21 AM // 11:21	#13
Fallen SeraphiM Grotto Attendant Join Date: Dec 2006 Location: Hell Guild: None	whats cool about that? btw,does anyone know how that contact mail should look like...? and do i have to send it from the mail adress on which is acc registered or that is not important?

Jun 19, 2009, 05:00 PM // 17:00	#14
SharonC Academy Page Join Date: Apr 2007 Location: USA Guild: Confused and Ridiculously Lost [CARL] Profession: R/	Three accounts, 0 points for me. They all tell me to go register. This is the first time I have tried doing the tourney predictions. Don't know if I will try again or not if it is this buggy.